Cancellation and Refund Policy

Effective and last updated: 26 September 2026

This Policy distinguishes cancellation of renewal from a refund request. It does not limit mandatory consumer rights under Saudi law.

1. Cancelling renewal

You may cancel renewal through the platform where you purchased the subscription. Cancellation stops future charges but does not automatically refund the current term. Access may continue until the paid term ends according to the status supplied by the billing platform.

2. Salla purchases

Cancellation and refund requests for Salla purchases must follow Salla's channels and procedures, or you may contact Wassaf Support for assistance. Eligibility and processing remain subject to Salla's policies, applicable law, and subscription usage.

3. Zid purchases

Cancellation and refund requests for Zid purchases must follow Zid's channels and procedures, or you may contact Wassaf Support for assistance. Eligibility and processing remain subject to Zid's policies, applicable law, and subscription usage.

4. Direct purchases

For a direct website purchase, submit the request to Wassaf Support. Any approved amount is processed through the payment provider used at checkout. We review duplicate charges, verified unauthorized transactions, and a material failure to provide the Service that was not remedied, subject to applicable law.

5. Usage and quota

A refund is not granted solely because quota was unused or your needs changed after the term began, unless law or the purchase platform requires otherwise. An approved refund may deactivate the subscription, features, and associated quota. Unused quota has no separate cash value.

6. How to request

Email wassaf.sa@gmail.com from the address linked to the store. Include the platform, store ID, plan, transaction date, reason, and invoice number if available. Never send card details or passwords.

7. Review and processing time

We normally acknowledge and initially review requests within three business days. This is not a promise of the date funds will arrive; banks, Salla, Zid, or payment providers may require additional processing time outside our control.

8. Promotions and language

Promotions, coupons, and upgrades are assessed using the amount actually paid, offer terms, and platform policy. Free or promotional value is not refundable in cash. The English version is for convenience; the Arabic version prevails in case of conflict.